Human Handoff

Human handoff is triggered whenever the user says something similar to 'human' or 'talk to a person.' Anything that suggest they'd like to speak to a person will trigger this.


  1. Select the 'Human Handoff' option in the trigger dropdown.

  2. Change the button name by changing the name of the workflow in the top right.

  3. The human handoff option will now appear anytime a user asks for a person.

Common Uses

  • Handing off tickets and live conversations to team members.

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